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Understand Your Rights on ink779

These legal terms set out how ink779 operates your account, handles your data, and processes wallet transactions through DANA, OVO, and GoPay. Access to our lobby depends on local law and is available only in eligible regions where use is permitted.

Account Terms ApplyDANA, OVO, GoPay Wallet RulesIndonesia-Eligible Regions OnlyPolicy Contact AvailableData Handled Responsibly
ink779 Understand Your Rights on ink779
HOW WE HANDLE DATA

Account Security and Data Practices

Your account security and the way we store your data are not afterthoughts. Every wallet link — whether DANA, OVO, or GoPay — goes through a verification step before it's active on your account, reducing the risk of unauthorised transactions. We don't sell your personal data to third parties, and we keep your transaction records only as long as operationally or legally required.

Wallet Verification Step

Every DANA, OVO, or GoPay wallet must be verified against your account before any transaction clears. This one-step check protects against unauthorised wallet links.

Cookie and Session Data

We use session cookies to keep your lobby state and login secure. You can clear them at any time through your browser; doing so will log you out of the current session.

Data Retention Policy

Account and transaction data is kept for the period required by applicable rules. Once that period ends, we delete or anonymise records — you can request the timeline for your specific account.

Request a Data Change

To correct, access, or remove your personal data, contact us via the policy email or Help Centre. We confirm receipt and act within a reasonable timeframe under applicable rules.

CONTACT LEGAL TEAM

Reach Us for Policy Questions

If something in our legal terms is unclear — whether it's about your wallet transaction history, account data, or access eligibility — our support team is the right first stop. We handle policy queries directly, and you don't need to navigate a third party to get a clear answer about how your account is managed.

Live Chat Support Open the chat widget in your account dashboard to raise a legal or policy question directly. We aim to respond during active support hours for Indonesia.
Email Policy Requests Send detailed queries — including data access requests, account closure, or terms clarification — to our policy email. Attach your registered wallet details for faster handling.
Account Help Centre The Help Centre inside your account covers common legal topics: wallet verification, account suspension reasons, and how to request a data correction or deletion.

Common Legal Questions from Our Users

These are the policy and legal questions we hear most often. Each answer is written to give you a clear, practical response — not a redirect to another page.

Access depends on whether your location is an eligible region under local law. Where ink779 services are permitted, these terms apply in full from the moment you open an account.

We retain transaction and account records for the period required under applicable rules, then delete or anonymise them. Contact us via the Help Centre to get the specific timeline for your account data.

Yes. Send a request through the policy email or the Help Centre with your registered wallet details — DANA, OVO, or GoPay — so we can verify your identity before releasing any records.

Suspensions happen when account activity doesn't match our terms — duplicate registration, misuse, or unverified wallet links are common reasons. Contact live chat for a written explanation and the steps to resolve it.

Raise any DANA, OVO, or GoPay dispute with us first. We review the logged transaction on our end before any escalation to the wallet provider. Most disputes are resolved at our level without needing a third-party claim.

We update terms when operational or legal requirements shift. A notice appears in your account dashboard when a change is published. Continuing to use the lobby after that counts as your acceptance of the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.